PROCESS


The custom process is a collaborative experience where we aim for you to have as much stress-free fun as possible while creating your stationery. Because our products are personalised to our clients’ needs, this process could take much longer than expected. Invitations are usually sent 12 weeks prior the wedding and we would recommend starting the process 5-6 months in advance. This enables us to give your project the attention it deserves and to ensure the finished product is everything you envisioned. If you happen to be in a rush, we can handle that too without any added costs. We have the confidence in delivering your order on time with our competence and a quick turnaround in every stage of the process. We even reply emails at midnight and in the weekends!

Here are some of the stages of the process:

Let's get to know you

Once you contact us, we can start with a meeting, phone call or email as per your convenience. We can discuss your thoughts and ideas at this stage and would love to see any inspiration pieces…. magazines, fabric, photos or sketches you’ve collected for your event to help us along the design process.

Quotation

Once we have all of the design details, we will put together a quotation. Pricing is based on the paper stock, quantity and intricacy of the design. We do offer a variety of levels and options to try to accommodate your budget as much as we can. If you have an idea in mind, please don’t hesitate to discuss it with us.

Design

If you decide to work with us we will then collect a 40% deposit (non-refundable) and begin working on your design. In order to speed up the process, quick response times and design decisions are greatly appreciated. From there, we will go through the proofing and revision process. Please check each detail thoroughly as we cannot accept responsibility for any errors detected after sending us an approval for print. Once you are happy with everything we recommend you order a printed sample from us to check on the colour and/or to feel what the end product will look like. This can be done at an additional cost of $25 including postage.

Production

After receiving the final approval, the order will be sent to the printers for production. Our standard printing production time is between 3-5 working days and up to 2 weeks for more elaborate designs. We will provide you an estimated completion time during your initial consultation. The order will be dispatched once the final payment has been settled.

Delivery

Please allow at least 2 weeks for delivery after final approval. Depending on the complexity of the project, printing might take a longer or shorter amount of time. Utmost care is taken for all delivery of goods. We do our best to make sure each product packaged is in the top condition.
Once received, you can send out the invitations…and enjoy all the excitement for your big day!